Terms of Service

Salesgluon offers five capabilities, applied together or independently:

• Full-Funnel Engineering — managed outbound run by a dedicated five-operator pod.
• AI GTM Engine — autonomous outbound infrastructure we build, hand over, and you continue to own.
• LinkedIn Outreach, Email Outreach, Data Intelligence — delivered as channels or as a verified ICP universe.

Specific deliverables, volumes, and timing are defined in your engagement letter.

The services are for businesses and the people who represent them. You confirm you are at least eighteen, authorised to bind the entity you represent, and not on a sanctions or restricted list.

Every managed engagement begins with a written outbound thesis — ICP, positioning, target volume, channel mix, and a go-live window. We will not send anything in your name until that thesis is signed off.

We accept a limited number of engagements per quarter to keep operator load light and quality high. Capacity is allocated in the order engagement letters are signed.

You agree to:

• Provide accurate company, ICP, and product information needed for the thesis and the outbound assets we ship.
• Give us timely access to LinkedIn accounts, sending domains, calendar tools, and any marketing materials referenced by the engagement letter.
• Respond to qualified meetings, briefs, and weekly review notes inside agreed turnaround windows.
• Use our deliverables — playbooks, briefs, sequences, and automation — only for your own internal commercial use.
• Comply with applicable outbound and privacy laws in your jurisdiction (CAN-SPAM, GDPR, UK GDPR, CASL, and any equivalent local rules).

Fees, currency, billing cycle, and payment terms are defined in your engagement letter. Invoices are typically due within fourteen days of issue. Late payments may pause active sending until cleared. Taxes are your responsibility unless stated otherwise. Fees pay for the operator capacity reserved and the work performed. Where a project falls short through clear negligence on our part, we make it right with a refund of the affected fees; in every other case, the outcome commitment below sets out what happens if a promised result has not yet landed.

Our engagements are committed to an outcome, not a fixed number of deliverables. That shapes how we handle money: rather than step back when a result is slow to land, we stay on the engagement and keep working.

Where a promised outcome has not yet landed by the checkpoint in your engagement letter, we re-engineer and keep operating the engagement at no additional engineering fee until it is delivered. This continued-work commitment depends on the engagement staying active, fees being current, and you meeting your responsibilities (timely access, responses, and the inputs the thesis depends on).

If a project falls short through clear negligence on our part, we make it right with a refund of the affected fees. Outside of that, the continued-work commitment above is how we stand behind the result, in place of a refund.

The site, the brand, the operator notes, and the underlying Engine are owned by Salesgluon and licensed to you for internal use during the engagement.

Deliverables produced specifically for your engagement — the outbound thesis, the verified ICP universe assembled for you, the sequences written for you, and (for AI GTM Engine engagements) the automation code shipped to your stack — become yours on full payment. The frameworks, methods, and operator knowledge behind them remain ours.

You retain ownership of your name, marks, content, and any data you supply.

Each side will treat non-public information from the other — pipeline data, pricing, customer lists, internal plans — as confidential, use it only for the engagement, and protect it with at least the same care used for its own confidential information. Confidentiality obligations survive the engagement.

We will perform the services with reasonable care and skill, using methods consistent with current professional standards. For managed engagements, we additionally offer a ninety-day re-engineer guarantee: if qualified conversations are not landing in the agreed volume by day ninety, we re-engineer and keep operating the engagement at no additional engineering fee until the promised outcome is delivered, on the terms set out in Refunds and the outcome commitment above.

Beyond that, the site, playbooks, and tools are provided as is. We do not warrant uninterrupted availability, error-free operation, or that any specific outbound result, meeting volume, or revenue outcome will materialise outside the terms expressly set in your engagement letter.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages, or for lost profits, lost revenue, or lost data. Our total aggregate liability for any claim arising under or in connection with the services is capped at the fees you paid us in the three months immediately preceding the claim. This section does not limit liability for gross negligence, wilful misconduct, or anything else that cannot lawfully be limited.

You will indemnify Salesgluon against third-party claims arising from (a) your misuse of the deliverables, (b) content, data, or instructions you provide, or (c) your failure to comply with applicable outbound and privacy laws. Subject to the Limitation of liability above, we will indemnify you against third-party claims that our original deliverables infringe a registered intellectual-property right in your jurisdiction.

Either side may terminate an engagement on the notice period set in the engagement letter, or immediately for material uncured breach. On termination we hand over any final deliverables you have paid for, return or destroy your confidential information on request, and stop sending in your name. Sections on confidentiality, intellectual property, warranties, liability, and indemnification survive.

These terms are governed by the laws stated in your engagement letter, or — absent that — the laws of the jurisdiction in which Salesgluon is registered. Disputes will be resolved by the courts of that jurisdiction, except either side may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

We may update these terms to reflect changes in the services, the law, or our operations. The effective date above always reflects the most recent version. Continued use of the site or the services after a change means you accept the updated terms.

Questions on these terms or any engagement letter: hello@funnelaim.co.