The buyer is a committee now
The single decision-maker is a fiction sales has been slow to bury. The person who replies to your email is one vote in a group, and the group has been getting bigger every year.
At the enterprise level the group can exceed 10 to 20 people across four functions. Each arrives with their own research and their own definition of the problem. Your champion is not selling your product to a buyer; they are negotiating it through a committee.
Single-threaded deals die quietly
The most common way a strong deal dies is not a lost bake-off. It is silence. Your one contact changes jobs, gets reorganised, or simply goes dark, and the deal goes with them because no one else inside the account ever knew it existed.
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